Frequently asked questions

Click “Book a Cleaning” anywhere on the site. You'll choose a service and any add-ons, tell us about your home, pick a date and an open arrival time, and share your contact details. It takes just a few minutes.

Prefer to talk it through? Call us or send an email and we'll be happy to help.

Not quite. Every request is reviewed personally before it's confirmed, so we can make sure the time, service and details are a good fit. Your request stays pending until you receive a confirmation email from us.

If we need more information, or the time no longer works, we'll reach out to you directly.

No. There's no payment and no card required to request a cleaning. You'll pay after your cleaning is complete, by Cash App, Venmo, cash or check.

The booking calendar only shows times that are truly open, including travel time between homes. If you don't see a time that works, call or email us and we'll do our best to find one.

Plans change, and we understand! Just reply to your confirmation email or call us. Please give us at least 48 hours' notice so we can offer the time to another client.

Cancellations or reschedules with less than 48 hours' notice have a $20 fee. That $20 is applied toward your rescheduled cleaning, so it isn't lost when you book a new time.

It's rare, but if illness or an emergency means we need to move your appointment, we'll contact you as early as possible to find a new time that works for you. You'll receive an updated confirmation email.

Occasionally a requested time or service isn't something we can accommodate. If that happens, you'll get an email letting you know, and you're always welcome to request a different time or contact us to work something out.

A Standard Cleaning keeps a home that's already in good shape fresh and tidy. A Deep Cleaning includes everything in a Standard Cleaning, plus detailed work like baseboards, door frames, fixtures and bathroom buildup.

If it's your first cleaning with us, or it's been a while since your home had a professional clean, we usually recommend starting with a Deep Cleaning.

Yes, we bring our own cleaning supplies and equipment. If you'd like us to use particular products, or you have sensitivities or allergies, just let us know in the special requests field when you book.

No. Many clients aren't home while we clean. Just share how we'll get in (a door code or where to find a key, for example) in the notes when you book.

Of course! Please tell us about your pets in your booking notes so we can plan for them, and let us know if any should be kept in a separate room while we work.

For everyone's safety, we don't handle biohazards, mold remediation, pest infestations, exterior windows, or heavy lifting and moving furniture. If you're unsure whether something is included, just ask.

Open days and arrival times are shown in the booking calendar, and they update automatically as appointments are booked.

It depends on the size and condition of your home, the service you choose and any add-ons. When we confirm your appointment, we'll let you know how long to expect.

Yes! Recurring cleanings are a wonderful way to keep your home feeling fresh. If you'd like a regular schedule, such as weekly, every other week or monthly, mention it in your booking notes or choose a Custom Cleaning Plan and we'll set it up with you.

We serve Portland, Oregon and nearby neighborhoods. Not sure if we reach you? Call or email and we'll let you know.

Pricing depends on your home's size and condition, the service you choose and any add-ons. After you submit a request, we review the details and let you know your estimate before your appointment is confirmed.

Our estimates are based on the details you share, so the more accurate they are, the better. If your home's condition is very different from what was described, we'll talk with you before doing any additional work.

Payment is due after your cleaning is complete. We accept Cash App, Venmo, cash and check.